Customer Service

Billing for garbage services will appear on your PLWC utility bill; however, Paragould Public Works Department provides garbage service for the city of Paragould.

The Public Works Department may be contacted for information regarding curbside garbage collection and recycling, including holiday collection schedules, composting, and disposal of various products. If you have any requests or concerns, please contact The Public Works Department at (870)239-7520 or visit the Paragould Public Works Department website.

ONLINE

PLWC gives you the ability to pay your utility bill online. Click here to pay bill. Payments can be made online by credit/debit card (American Express is not accepted), eCheck, VENMO, PayPal, PayPal Credit, Apple Pay, Google Pay. A convenience fee will be charged by the 3rd party payment processor.

Using the PayPal App or PayPal website gives options to pay without fees.

PAY BY PHONE

Payments can be made over the phone by credit/debit card (American Express is not accepted) or eCheck. Call 1-866-288-9839 A convenience fee will be charged by the 3rd party payment processor.

WALMART LOCATIONS

Payments can be made at any Walmart location. To pay bills in-store, bring your account/customer number (found on your PLWC bill), cash or a debit card to the Customer Service Area or Money Services.

BILL PAY – USING YOUR ONLINE BANKING

Online bill pay is an electronic payment service offered by many banks, credit unions and bill-pay services. It allows consumers to make one-time or recurring bill payments through a website or app. Consumers may also be able to schedule future payments. PLWC will receive your payment by ACH form or printed check. Most banks do not charge a fee for this service.

BANK DRAFT

Your payment can be automatically drafted from your bank account. You will continue to receive an itemized statement for your records.

If you are not currently on bank draft (a free service) and wish to be, click on the form below. You may complete the form and attach a voided check. Please scan and e-mail the form to us at This email address is being protected from spambots. You need JavaScript enabled to view it.; fax it to us at (870)215-5106, mail it to us at:

PLWC
P.O. BOX 9
Paragould, AR 72451

or bring it to our office at 1901 Jones Rd.

LOCAL BANKS

Most Paragould Banks and Branches (must have the original payment stub and banks will not accept past due bill)

PLWC LOBBY

Payments can be made by cash, check, money order or credit/debit card (American Express is not accepted) at the PLWC Lobby. If paying with a credit/debit card, a convenience fee will be charged by the 3rd party payment processor. Lobby hours are M-F 8:00am-5:00pm and Saturday 8:00am-12pm.

PLWC DRIVE THRU

Payments can be made by cash, check, money order or credit/debit card (American Express is not accepted) at our convenient drive thru. The drive thru is available M-F 7:00am-5pm and Saturday 8:00am-12pm.

BY MAIL

PLWC
P.O. BOX 9
Paragould, AR 72451

DROP BOX

Drop Box Locations:

• Near the PLWC Office entrance at 1901 Jones Rd..
• Located in front of the Paragould City Hall/ Police Station at 303 West Court St.

PAYMENT ARRANGEMENTS

If necessary, please call Customer Service at (870)239-7700 to discuss arrangements for payment.
Customers are allowed four (4) extensions per calendar year.

BUDGET BILLING/LEVELIZED BILLING

Pay your utility bill in equal monthly installments. An average of the past twelve (12) months will be used to determine your monthly payment. Contact our office at (870)239-7700 to apply.

Looking for an inexpensive way to enhance your outdoor security?

PLWC offers security lighting installation for your home or office. Installations can be made on an existing security lighting pole or a new pole can be erected by our installation crew. If a new pole needs to be installed, A ONE TIME POLE SETUP FEE of $125, to cover the cost of the pole and installation, will be assessed to your PLWC account. PLWC can install light bulbs from 100 watt HPS (High Pressure Sodium) to 1000 watt MH (Metal Halide) at $6.50 to $26.50 per Month Usage per Light.

For added convenience, it is billed on your monthly PLWC utility bill.

For more information on this program, contact us at (870)239-7700

Requirements for Residential Service

• U.S. Driver’s License or U.S. Government issued picture ID or passport
• Social Security number of all adults living at the residence
• Lease agreement, if renting, or receipt with PLWC verification
• Application for Service
• Utility Service Agreement
• Telephone number where the customer can be reached
• Name, address and telephone number of 2 personal references

Deposits

All deposits will be waived if a Letter of Credit from another electric utility is provided confirming prompt payments during the past twelve (12) consecutive months on residential accounts only.

Any past due bill owed by any adult living in the residence must be paid before services can be connected; If paying a bad debt account, the bad debt amount and deposit must be paid with cash or debit/credit card.

A connect fee of $30 will be charged when service is established.

In order to connect electric and water service the same day, the customer must call or be at the PLWC office no later than 4:30pm.

After 12 consecutive months of prompt payments on a residential service, the deposit will be refunded toward the account.

Application for Service

Requirements for Residential Service

• U.S. Driver’s License or U.S. Government issued picture ID or passport
• Social Security number of all adults living at the residence
• Lease agreement, if renting, or receipt with PLWC verification
• Application for Service
• Utility Service Agreement
• Telephone number where the customer can be reached
• Name, address and telephone number of 2 personal references
• Service Deposit (see above)

The deposit will be waived if a Letter of Credit from another electric utility is provided confirming prompt payments during the past twelve (12) consecutive months.

You may begin your application process online or download a PDF version of the application.

Begin Application Online.

Please fill out and bring in with you.